Xiphos IT Service Management (ITSM) initiative provides a proactive centralized monitoring cum management services towards Network and Servers installed at client premises. The service will focus on Security, Networks and ITIL compliance and aims at transforming the IT infrastructure with the help of advanced processes and tools that not only ensure a well-managed low cost Infrastructure support services, but also provide competitive advantage by delivering more value to the end user.
The proactive management solution is tagged with Service Level agreements on downtimes of network and servers. These value propositions appeal to two distinct demands of enterprise customers, viz: cost reduction and optimization that leads to transformation. We have been providing proactive problem identification and resolution undertaking root cause analysis which helps in identifying and fixing potential problems before performance is affected. There is clear provision for Real time control and visibility into the Operations though reporting portals.