Xiphos Technology Solution offers Remote Infrastructure Management (RIM) services provide a single window that caters to all IT infrastructure needs of the customer proactively, with strong focus on Security, Networks and ITIL compliance and aims at transforming the IT infrastructure with the help of advanced processes and tools that not only ensure a well-managed low cost Infrastructure support services, but also provide competitive advantage by delivering more value to the end user.
Remote infrastructure management capabilities are bounded with Service Level agreements on downtimes. These value propositions appeal to two distinct demands of enterprise customers, viz: cost reduction and optimization that leads to transformation. We have been providing proactive problem identification and resolution undertaking root cause analysis which helps in identifying and fixing potential problems before performance is affected. There is clear provision for Real time control and visibility into the Operations though reporting portals.
To mitigate risks , XTS’s Remote Infrastructure Management operations are people independent. It is not only about cost and labour arbitrage but also about meeting the compliance environment which is required by client’s country law and industry. Our focus has been on creating DR operation centers and processes that ensure business continuity.