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RIM Practice at Xiphos

Xiphos Technology Solution offers Remote Infrastructure Management (RIM) services provide a single window that caters to all IT infrastructure needs of the customer proactively, with strong focus on Security, Networks and ITIL compliance and aims at transforming the IT infrastructure with the help of advanced processes and tools that not only ensure a well-managed low cost Infrastructure support services, but also provide competitive advantage by delivering more value to the end user.

Remote infrastructure management capabilities are bounded with Service Level agreements on downtimes. These value propositions appeal to two distinct demands of enterprise customers, viz: cost reduction and optimization that leads to transformation. We have been providing proactive problem identification and resolution undertaking root cause analysis which helps in identifying and fixing potential problems before performance is affected. There is clear provision for Real time control and visibility into the Operations though reporting portals.

To mitigate risks , XTS’s Remote Infrastructure Management operations are people independent. It is not only about cost and labour arbitrage but also about meeting the compliance environment which is required by client’s country law and industry. Our focus has been on creating DR operation centers and processes that ensure business continuity.

We have devised and dedicated our services to cater to all requirements of our customers for:

  • Skill Availability
  • Risk Mitigation
  • Consolidation
  • Proactive Support
  • Flexibility
  • Extended-hour Global Delivery for infrastructure outsourcing

XTS is a strategic partner and alliances with the top global leaders including Microsoft, CA, HP, Oracle, etc. Our SLA based, co-sourcing, flexible and global delivery models share the total/shared ownership of all processes and risks involved.

  • Better ROI on IT investments
  • Right sizing of the resources for increased business value
  • Effective and optimized portfolio of third party contracts
  • Reduced Total Cost of Ownership (TCO)
  • Improvisation of Service level Management
  • Solution for Network, Systems and Applications Management – with Integrated Service Desk Management
  • Agent-less Device Monitoring system
  • Multi User – Web Client facility
  • Backend MS SQL Database Support
  • Network Management
  • Server Management
  • Desktop (Client) Management
  • Application Management
  • Storage Management

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Xiphos currently working with technology areas which will leads to future innovations. We look forward talking with you.

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